Tradeprint PRO FAQ


TRADEPRINT PRO is version 3 of our Loyalty Programme – this is a test scheme and could be withdrawn at our discretion we will provide at least one months’ notice. 

What are the benefits of the TRADEPRINT PRO programme?

TRADEPRINT PRO offers:

The chance to receive a TRADEPRINT PRO discount codes every month proportionate to the amount you spent the previous month – by the fifth day of every month Tradeprint will reward you with a discount code(s) calculated based on your total spend from the month before. If you exceed the entry spend threshold (£500), you will automatically receive a discount code(s) for the amount you spent the previous month multiplied by that threshold's percentage value (the thresholds are shown in the table). 
The monthly spend used to generate the discount code(s) for the following month is based on the total spent on print jobs (excluding VAT, shipping, and Artwork services). Your order must have the artwork uploaded and approved and be in production.  If you miss the cut off, we will roll it forward in to the following month. Cancelled and refunded orders will be removed from your spend total.
For example, if you spend £5,000 in May, by the 5th June you will be awarded a TRADEPRINT PRO discount code(s) worth £500 to spend with Tradeprint by the end of 5th July.

Access to exclusive services designed to improve your work – you will be entitled to free services and benefits dedicated to print resellers, marketing agencies and graphic arts professionals. Stay signed up to receive our email updates and keep checking the services available on the TRADEPRINT PRO page (Due for launch in November 2020) – we will continue to create new perks and special offers based on your needs and suggestions.

What is a TRADEPRINT PRO discount code?
A TRADEPRINT PRO code is a credit discount code(s) awarded to you on the fifth day of every month if you exceed one of three monthly spend thresholds.


How are TRADEPRINT PRO discount codes generated?
On the last day of each month, the final monthly spend will be calculated, and (assuming the total is above the minimum threshold) a TRADEPRINT PRO discount code(s) will be generated. The monthly spend is calculated from the total spent on print jobs (excluding VAT, shipping and Artwork services). Your order must have the artwork uploaded and approved and be in production.

When you reach a certain monthly spend threshold and thereby earn a TRADEPRINT PRO discount code(s), it fully replaces the TRADEPRINT PRO discount code(s)s earned for lower monthly spend thresholds. Reaching a threshold leads to the award of a set monthly discount code(s) that effectively replaces the discount code(s)s from the thresholds below. Your discount will be available to use the following month and you will receive communication as to how many orders your voucher can be used against in the email communication.

Can totals accrued on different accounts be combined to obtain a TRADEPRINT PRO discount code(s)?
No, totals accrued on different accounts cannot be combined, even if they belong to the same person or company. To take advantage of the programme, all orders must be placed using the same account.


Where can I check how much I have accrued during the month towards receiving a TRADEPRINT PRO discount code(s)?
We are building out functionality within the My Account area you can check the current total and total for jobs in progress at any time. 


What happens if I place the order today (e.g. 21st October) but the products are scheduled to be delivered the following month (e.g. 10th November)?
If you have uploaded your artwork and the job has been confirmed and in production (which means it cannot be cancelled), this will count towards your eligible spend threshold in October.  


USING THE TRADEPRINT PRO DISCOUNT CODE(S)
Does the TRADEPRINT PRO discount code(s) have an expiry date? If so, when is it?

Each TRADEPRINT PRO discount code(s) is valid for one month and expires 30 days after it has been issued. Discount code(s)s cannot be reinstated once expired.


Where can I see how much my TRADEPRINT PRO discount code(s) is worth and a summary of my transactions?
We are in the early stages of building out functionality within the My Account area to provide this visibility.


Can I decide not to use the TRADEPRINT PRO discount code(s)?
When placing an order, you can decide not to use your TRADEPRINT PRO discount code(s) at all and save it for a future order. However, make sure you use it in the month it was generated before it expires.

Can I decide to use my TRADEPRINT PRO discount code(s) only on certain items in an order?
No, the discount code(s) is applied to the entire order. If you decide to use a discount code(s) on an order, you must use it for all print jobs within that order. It will be automatically divided between all of the items. We will break your discount down in to smaller increments to make them easier to use. When a discount code(s) is applied it is used in full. For example, using a £25 discount code(s) for a £20 spend means the balance of £5 is no longer available.

Can I use the TRADEPRINT PRO discount code(s) in conjunction with a promotion?
No, you cannot use a TRADEPRINT PRO discount code(s) on an order that contains items on special offer.?


ACCESSING THE PROGRAMME
Who can join the TRADEPRINT PRO programme?

The TRADEPRINT PRO programme is open to customers registered as print professionals, if they belong to one of the following sectors:
Print Resellers
Marketing agencies
Graphic design studios
Printing Companies
Exhibition design
It may take 2-3 working days following registration for the TRADEPRINT PRO programme to be active on your account.


How do I join the TRADEPRINT PRO programme?
Membership of the TRADEPRINT PRO programme is automatic and granted at Tradeprint's discretion and is only available to Tier 1 customers.
Membership is decided on an individual basis and is linked to a single customer reference number. This customer becomes the sole holder of the membership. Multiple programme memberships are not permitted.
Tradeprint will always check the accuracy of the information provided.
Furthermore, Tradeprint may suspend a participant's membership of the TRADEPRINT PRO programme as a result of any conduct it considers to be improper or fraudulent.

Call us on 0330 024 0020 or email us at care@tradeprint.co.uk to register your interest.


How do I renew my membership of the TRADEPRINT PRO programme? Does programme membership have an expiry date?
You do not need to renew your TRADEPRINT PRO programme membership as there is no expiry date subject to the results of the scheme as a test.


I haven't reached the lowest threshold required to receive a TRADEPRINT PRO discount code(s). Am I still part of the TRADEPRINT PRO programme?
Yes, failing to reach the threshold for a month means you miss out on the TRADEPRINT PRO monthly discount code(s), but does not prevent you taking part in the programme.


Is there a membership fee to pay for the TRADEPRINT PRO programme?
Absolutely not – you will not have to pay a membership fee.


 

secure SECURE PAYMENTS
payment logos