Frequently Asked Questions

  • Information
  • Ordering
  • Guaranteed Turnarounds
  • Same Day Litho
  • Delivery
  • Unbranded Packaging
  • Print Portal
  • Reseller Tools
  • Products
  • Prices
  • Artwork
  • Printing
  • Accounts

Have questions about Tradeprint?

Need to know more?

Get your answers here, and, if you can't find an answer you need,
please get in touch. We're always happy to help.

Call us on 0330 024 0020

Email us at sales@tradeprint.co.uk

How can I order?

We try to make it as simple as possible for you to order our products.
You can order from our price lists with a single click from the top menu of our
site, and from your Print Portal. For your added security, we do not fully activate
your Print Portal until you have placed an order and verified your account.

What's the difference between Saver, Standard, Express+ and Same Day?

Saver, Standard, Express+ and Same Day are production times.
Same Day is the fastest turnaround possible - for orders completed before 11am,
we guarantee to print and dispatch on the same day as the order was placed, so you or
your customer will receive the order on the next working day.

Turnarounds are product specific, the more processes the product goes through the longer it
takes. For Flyers, for example, Saver is a four day turnaround, Standard is two days
and Express+ is one day before dispatch. Delivery dates are displayed throughout the ordering
process.

What is your Same Day Litho service?

Same Day is the fastest turnaround possible – for orders completed before 11am, we guarantee
to print and dispatch on the same day as the order was placed, so you or your customer will receive the
order on the next day. This service is only available on selected products – currently, 400gsm Matt
Laminated Business Cards and 130gsm, 170gsm and 300gsm Gloss Flyers.

Can I send direct to my client?

Yes. In fact, we would encourage this, so that your client benefits from our fast turnarounds.
Remember to save time and use your Print Portal - your addresses will all be stored there!

What are your delivery charges?

There are none. Delivery to you or your client is completely FREE within mainland UK. Some
postcodes, including Northern Ireland (BT), the Scottish Highlands & Islands (AB31-38, AB41-45,
AB51-56, FK19-21, HS, IV, KA27-28, KW, PA20-88, PH5-10, PH15-26, PH30-44, ZE), the Isle of Man
(IM), and the Isle of Wight (PO31-41) may take between 3 and 5 working days, and will incur a charge:

  • Isle of Wight - £7.50 + VAT
  • Scottish Highlands - £4.00 + VAT
  • Northern Ireland/Isle of Man - £6.00 + VAT
  • Unfortunately, we do not currently deliver to the Channel Islands or the Republic of Ireland.

How long does delivery take?

All our parcels are sent next working day. The usual more remote postcodes can take between 3-5
days; these postcodes will be given the opportunity to upgrade to a faster delivery service at checkout.
Throughout the order process we tell on what day you can expect your delivery. We currently dispatch 99.8%
of orders on time. However, please remember that courier companies fail to deliver between 2-4% of
parcels on time; we suggest using our Express+ Service or upgrading to Same Day if your order is time critical.
We also offer Saturday delivery for most postcodes.

Why has my dispatch date or delivery date changed?

If your files are rejected, or we fail to receive your files by 5pm on the day of order (11am for our Same Day
Litho service), your dates may be moved on, but we will always keep you informed along every step of the way. All
production turnaround times are based on receiving print ready artwork on time.

Will my orders be sent/arrive together?

Different products have different turnarounds depending upon the complexity of production involved and will be
dispatched accordingly. Each order is treated separately, so two orders of business cards will be dispatched as two
separate orders, and will not be bundled together. Don't worry - delivery is still FREE.

Will my customer know that I have used Tradeprint?

No. We use unbranded packaging with no reference to Tradeprint. If we are sending your order direct to your client,
then the senders address on the courier label will be your company address.

I sell my products onto resellers and don't want my company names as sender, can this be changed?

Yes, contact us and we can change the sender address to something generic. However, this can't be done for ad hoc
orders and will mean all your orders will be sent out with the address Sending Depot North, UK.

What is the Print Portal?

Everything you need to know about your orders, in one convenient place. Built and refined over 10 years, our flagship
reporting system is designed to make our trade customers' lives easier. It's free to all our trade customers and gives
you live order updates, up-to-date courier tracking information and access to your personal pricelist.

What are your Reseller Tools?

Our whole range of unique aids to help you move your business on and engage your customers:

  • Print Portal
  • MyHelphub
  • Templates
  • Sample packs
  • White Label Deliveries
  • Price Pledge
  • UK Customer Service

I have other products not listed on your website that I would like you to print - is this possible?

Our website has our most common products available. This is always being updated with new products. If there is
something you need that isn't on our website, please fill in our bespoke quote enquiry form for a competitive price.
Alternatively, if there are products that you regularly order we can add personal products to your Print Portal.

I order lots of the same product, can I have a discount?

Our prices are already very competitive! However depending upon volumes and your spend with us, it is possible to
provide discounts in certain circumstances. After all, your Personal Price List is unique to you!

Why have I been charged a surcharge?

Pay by debit card and the price you see is the price you pay. If you pay by credit card or PayPal we'll pass on a 3%
+ VAT surcharge. We think it is fair that we don't charge everyone higher prices, only those that cost us more to handle.

What happens if my artwork is wrong?

As trade printers, we expect print ready files to be supplied. Files not to our specifications may produce unexpected
results, may be rejected and may cause a delay to your job. Our specifications are industry standard and can be found here.

What Artwork Services do you offer?

We have four levels of artwork service: Just Print, File Check, File Assist and Design.

  • Just Print: We will automatically Just Print your Print Ready PDF as supplied. This service is free.
  • File Check: We will offer the safety net of a double check on your Print Ready files before proceeding to
    print. There will be a charge, starting at £2.50 +VAT and increasing with the complexity of your job.
    You can also order a PDF Proof for an additional £4.00 +VAT.
  • File Assist: We will turn your finished design into a Print Ready PDF. There will be a charge, starting at
    £15.00 +VAT and increasing with the complexity of your job. This includes a PDF Proof.
  • Design: We will design your product for you, just supply us the design brief at the end of your order.
    There will be a charge depending on the complexity of your job.

My artwork has been rejected what should I do?

If you have used our Just Print service and your file has been rejected you will be given the opportunity to re upload your
artwork as we are unable to print what you have provided.

If you have used our File Checking service our intelligent automated systems will detect certain common errors with files;
you will be notified by email should our system discover an error and you will be given a chance to reupload your
corrected file, alternatively you can email back the relevant designer with your approval should you wish to ignore the
error. Please note: this service should not be relied upon as a replacement for proofing, it only applies to technical
aspects: low resolution images, incorrect dimensions, unembedded fonts etc to ensure your files are passed as print ready.

Can I receive a proof?

You have the option to request a proof in conjunction with our File Checking service for an additional fee. We would
recommend that even if you don't request this for your normal products you add File Checking and proofing for your
booklets as due to the many different ways of laying down a booklet, and the added value factor we will send you a low
res pdf proof to allow you to double check pagination etc. You will receive your proof by 1pm the next working day after
placing your order; you have until 5pm on the proofing day to accept the proof.

Do you print Spot Colours?

All products on our website are based on Full Colour (CMYK) printing. We are unable to offer Spot Colour printing. If
your artwork contains RGB or Spot Colours, our system will automatically convert those colours to the closest possible
CMYK colour.

Do you do spot UV?

We currently only offer Spot UV on our business cards, but we will be rapidly expanding our range. Watch this space!

Can you match a colour?

Your job will be ganged together with other customer's jobs, who order on the same stock. To achieve this we need to use
the most advanced printing technologies. We adhere to the industry standard ISO 12647-2 and therefore cannot alter our
presses to suit a specific colour required by the client. A designer should always use a pantone to CMYK process colour
swatch book (calibrated to the ISO 12647-2 standard) for a true representation of colour.

It is important to note however that colour variation is inherent in the print process. Different stocks, temperatures, and
presses means there will never be a perfect match to the colour you have chosen, the question is really what an acceptable
tolerance is. Please see our artwork guide for more info.

Do you conform to any colour standards?

We operate well within the tolerances of the ISO 12647-2 standard. We have quality control 'colour champions' who constantly
measure and record any fluctuations with our presses, paper stocks and other environmental/technical factors that can affect
colour consistency. This ensures that our presses are colour matched within the ISO standard.

In addition, all our presses use closed loop colour management systems. Rather than relying on densities alone, the
spectrophotometer automatically reads the printed sheet and collects an array of quality control colorimetric parameters
including: delta E, slurring/doubling, dot gain values, and trapping. Any fluctuations in these values are then automatically
corrected throughout the print run maintaining colour accuracy.

Do you offer lamination?

Yes, we offer single or double sided Matt Lamination on our 400gm Silk Business Cards and Folders; Gloss Lamination on our
400gm Silk Business Cards and Greetings Cards, and Soft Touch Lamination on our 450gm business cards. We can also highlight
areas of your design with Spot UV varnishing on both sides of our Matt Laminated business cards.

Am I able to pay on account with TradePrint?

Our low prices are based upon the fact that payment is made with order. We may offer accounts subject to strict financial
status checks, although we would not consider an account status until you have had at least 6 months trading history with
us and are projecting above the minimum required annual spend. In certain circumstances your prices may be altered to
reflect any risk with account status.